FAQ
1) How much do you charge per photo for retouching services
We charge $10.00 per photo for photographic retouching services. Whether you have headshots or photographs for a zed card, the price is the same. Additional charges will only apply on rush orders or if you require a photo CD.
2) What print quality can I expect from my files?
The size and resolution of your original files will determine the overall quality of your final photos. Minimal quality files will result in minimal quality prints. The best quality files will result in quality, high res photo results. It is always our goal to provide you with the highest quality photos for your reproductions and prints. If your file falls in the minimal file quality range, it is recommended to crop the image as little as possible. Remember, increasing the pixel size by simply upsizing in Photoshop will not give the best results.. True pixel sizes are created by the camera. Other factors to consider include- the lighting of your image, sharpness, and color. If your image is considerably dark or light, you might want to consider using a different file. If the image is out of focus, the prints will be out of focus as well. Lastly, our color experts will provide minor color adjustments that may be necessary. Files that lean heavily toward a specific color tone (ex: overly blue, green, or red) may not be fully corrected on your test print. These files may require Custom Color Correction, which can be provided for an additional $15.00. This includes an additional test print of the new corrections.
Once you have completed your order, you will receive your order due date via e-mail. Pickup orders are available at their specified locations after 4 pm on the day that they are due. If you request shipment of the order, it is guaranteed to ship out no later than the next business day after your due date. The exact delivery date is dependant upon the shipping service you select and address it will be shipped to. The standard turnaround times below do not include the day the order was placed or weekends
Photo Retouching Services: 3 Business Days, $10.00 per photo
Rush 2 day service: add $15.00 to total order
Rush 1 day service: add $25.00 to total order
Yes, we will e-mail 3 different versions of a test run photo for your to approve, before completing your entire order. There is no additional charge for this service.
4) Will I be able to see a test of my photos before the order is completed?
5) How can I make sure you understand what I want retouched?
When ordering retouching, use both the mark-up lines and retouching notes to be as detailed as possible. Some retouching is standard (ex: soften under eyes or around the mouth, removal of blemishes or scars, removal of stray hairs, etc). Our expert retouchers will fulfill your retouching requests as closely as possible while still retaining a natural look and skin texture. Removing objects from the background of an image or more extensive retouching is possible, but will result in higher retouching fees.
What should I do if I need to cancel my order?
In the event you should need to cancel your order, please e-mail us right away at sales@hollywoodphotoretouch.com. If the order has not already been completed, we will stop the order and will just need a bit of information before we can issue a refund. Refunds take roughly 3-6 business days to process and to show up in your account.
9) What should I do if the online kiosk does not have the options I need for my prints?
We strive to continuously improve the kiosk system, however the online kiosk is not currently setup to take custom size orders or create certain setups. At this time, you can place your order or submit the order via e-mail at sales@hollywoodphotoretouch.com. Please include detailed instructions, any necessary files or materials, and full contact information.
[...] FAQ [...]